{"id":12116,"date":"2025-06-13T17:06:29","date_gmt":"2025-06-13T15:06:29","guid":{"rendered":"https:\/\/francineandmat.com\/terms-and-conditions\/"},"modified":"2026-03-27T00:01:56","modified_gmt":"2026-03-26T23:01:56","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/francineandmat.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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\u00a7 1 Definitions<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The terms used in these Terms and Conditions mean:<\/p>

  1. Client \u2013 a natural person, legal entity, or organizational unit that is not a legal entity but is granted legal capacity by specific regulations, who places an Order within the Store.<\/li>
  2. Consumer \u2013 a client who is a natural person performing a legal act with the Seller that is not directly related to their business or professional activity;<\/li>
  3. Entrepreneur \u2013 a natural person, legal entity, or organizational unit without legal personality who, in accordance with Article 431 of the Civil Code, conducts business or professional activity in their own name; <\/li>
  4. Entrepreneur with consumer rights \u2013 an entrepreneur who is a natural person conducting business activity, who places an order and enters into a contract directly related to their business or professional activity, but which is not of a professional nature for them;<\/li>
  5. Terms and Conditions \u2013 these Terms and Conditions for the provision of electronic services within the online store;<\/li>
  6. Online Store (Store) \u2013 the website available at francineandmat.com<\/a> through which the User\/Client can browse the assortment and place Orders;<\/li>
  7. Goods \u2013 products presented in the Online Store;<\/li>
  8. Order \u2013 a declaration of will (offer) by the Client, directly aimed at concluding a Sales Agreement, specifying in particular the type and quantity of Goods, price, delivery method, and payment method;<\/li>
  9. Sales Agreement \u2013 a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Client, using the Store’s website;<\/li>
  10. Act on the Provision of Electronic Services \u2013 the Act of July 18, 2002, on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended); <\/li>
  11. User \u2013 within the meaning of these terms and conditions, refers to an entity using electronically provided services, browsing the Online Store’s assortment without placing an order;<\/li>
  12. Civil Code \u2013 the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended); <\/li>
  13. Account \u2013 a Store functionality enabling order placement, which collects, among other things, information about contracts concluded by the Client;<\/li>
  14. Seller \u2013 NB Partners Sp.z o.o. Kamionek Wielki 40D, 82-340 Tolkmicko, KRS 0001166835, NIP 5783177590, REGON 541416954.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \u00a7 2 General Provisions<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. These Terms and Conditions define the rules for using the online store available at francineandmat.com<\/a><\/li>
    2. These Terms and Conditions constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services. <\/li>
    3. These Terms and Conditions define in particular:
      a) the rules for registration and use of the Client Account within the Online Store;
      b) the conditions and rules for placing Orders electronically within the Online Store;
      c) the rules for concluding Sales Agreements using services provided within the online store;
      d) the delivery of ordered goods to the Client, payment of the sales price of goods, shipping costs, and costs of other services by the Client;
      e) the types of services provided electronically, the conditions for providing electronic services,
      g) the conditions for submitting and processing complaints regarding the sale of goods, and the rules for submitting and processing complaints regarding electronically provided services. <\/li>
    4. Clients can access these Terms and Conditions at any time via a link placed on the Online Store’s homepage, and can download and print them.<\/li>
    5. The User using the Online Store is obliged to comply with the Terms and Conditions.<\/li>
    6. The Seller reserves the right to change the prices of Goods presented in the Online Store, introduce new Goods, withdraw Goods already on sale, conduct and cancel promotional campaigns on the Store’s website, or introduce changes to them. All changes do not affect orders already placed. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \u00a7 3 Rules for using the Online Store<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      1. The Seller provides the following free electronic services:
        a) Client Account;
        b) Newsletter;<\/li>
      2. To use the online store, a device with internet access, an up-to-date web browser (e.g., Chrome, Firefox, Edge, Safari) with JavaScript and cookies enabled, and an operating system such as Windows 10+, macOS 11+, Linux, Android 12+, or iOS 15+ are required. The minimum screen resolution is 320 px (mobile devices) or 1024 \u00d7 768 px (computers). An HTTPS connection and stable internet access are required.<\/li>
      3. The User is authorized and obliged to use the Store and electronically provided services in accordance with the Terms and Conditions, legal provisions, and their intended purpose.<\/li>
      4. It is forbidden for the User to provide or transmit unlawful content.<\/li>
      5. The User is obliged to:
        a) use the Services in a manner that does not disrupt the functioning of the Store, including refraining from any interference with the content of the Store or its technical elements;
        b) refrain from actions such as posting content unrelated to the Seller’s activity, conducting advertising for another entrepreneur or product, or posting untrue or misleading content.<\/li>
      6. To ensure the security of communication and data transmission in connection with the services provided within the Online Store, the Seller implements technical and organizational measures appropriate to the level of security risk of the services provided.<\/li>
      7. The Seller takes necessary actions for the proper and correct functioning of the Online Store to the extent resulting from current technical, including IT, knowledge. Subject to technical breaks or failures, the Seller strives to ensure access to the Store around the clock every day. The Seller makes efforts to remove irregularities or failures in the operation of the Online Store without undue delay. <\/li>
      8. In accordance with Article 6, point 1 of the Act on the Provision of Electronic Services, the Seller shall provide the User, upon request, with current information about specific risks associated with the use of electronically provided services. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \u00a7 4 Invitation to conclude a contract. Placing orders and concluding a contract <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        1. Information about Goods provided on the Store’s website, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code. <\/li>
        2. Orders can be placed via the Online Store.<\/li>
        3. Placing orders via the Online Store is possible 24 hours a day, every day.<\/li>
        4. The Seller does not conduct wholesale sales through the Online Store.
          A wholesale order is understood, in particular, as orders where the number of ordered Goods or the frequency of placing orders indicates the acquisition of Goods with the intention of offering them for resale. Any possibility of wholesale sales requires individual arrangements with the Seller. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \u00a7 5 Placing orders via the Online Store<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          1. To conclude a Sales Agreement via the Online Store, you must visit the Online Store’s website, select the Goods and their quantity, taking subsequent actions based on the messages displayed and information available on the Store’s page. The selection of ordered Goods by the Client is made by adding them to the shopping cart. <\/li>
          2. To place an Order in the Online Store, it is necessary to:
            a) select the Goods and add them to the cart;
            b) select the payment method and delivery method (if a choice is available for the selected Goods);
            c) fill out the form by providing the required data (including personal and address details);
            d) accept the content of the Terms and Conditions;
            e) confirm acquaintance with the Privacy Policy;
            f) choose whether the sale should be documented with a receipt or an invoice;
            g) click the “order and pay” button. By clicking “order and pay”, the Client declares that they are aware of their obligation to pay for the ordered Goods. <\/li>
          3. After selecting Goods for the cart and filling out the form, and performing the actions described in the point above, an Order summary will be displayed, allowing the Client to verify the placed order before submission. The Order summary contains information regarding:
            a) the subject of the order,b) the unit and total price of the ordered goods,
            c) delivery costs,
            d) the chosen payment method,
            e) the chosen delivery method. The Client has the option to modify the entered data and make changes to the selection of Goods, payment method, delivery method, and choice of invoice or receipt until clicking the “Order and Pay” button (i.e., submitting the order). <\/li>
          4. When placing an order, the Client may voluntarily consent to the processing of personal data for marketing purposes by checking the appropriate consent clause box (if such an option is available within the Online Store).<\/li>
          5. An order is placed by clicking the “order and pay” button. Clicking “order and pay” means that the Client is obliged to pay for the ordered Goods. <\/li>
          6. The Client’s submission of an Order constitutes a declaration of will to conclude a Sales Agreement with the Seller (offer), in accordance with the content of the Terms and Conditions.<\/li>
          7. In connection with placing an order, the Client may voluntarily agree to participate in a customer satisfaction survey (if such an option is available within the Online Store). <\/li>
          8. Subject to point 9 below \u2013 after placing an Order, the Seller sends an email to the address provided by the Client containing confirmation of all essential elements of the Order, in particular the price, payment method, delivery method, and address details. This message constitutes confirmation of acceptance of the order. Sending confirmation of order acceptance constitutes the Seller’s acceptance of the offer to conclude a contract and signifies the conclusion of a sales agreement between the Seller and the Client. <\/li>
          9. If the goods covered by the order are temporarily unavailable, the Seller will inform the Client of the situation and indicate the estimated delivery time. If the Client does not agree to the indicated delivery time, the Client’s offer will not be accepted, and the order will be canceled, of which the Seller will inform the Client via email to the Client’s email address specified in the Client’s Account. <\/li>
          10. Confirmation of the conclusion of the contract, making available, recording, and securing essential provisions of the sales agreement to enable the Client to access this information in the future, occurs by sending confirmation of order acceptance in the manner indicated in the point above. 8. Furthermore, the confirmation includes information regarding the right to withdraw from the contract.<\/li>
          11. In the case of an order documented by an invoice, the Seller sends an electronic invoice to the email address provided by the Client. The Client accepts the Terms and Conditions and, by confirming acquaintance with the Privacy Policy, agrees to the Seller issuing and sending an electronic VAT invoice in accordance with applicable tax law. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            \u00a7 6 Delivery, collection <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            1. Order fulfillment takes place exclusively within the Republic of Poland. Delivery is carried out according to the method and to the location chosen by the Client when placing the order.<\/li>
            2. If the delivery of ordered Goods is carried out via a courier company (carrier) chosen by the Client at the time of placing the order, the delivery service is performed under the conditions specified in a separate set of regulations, available on the courier company’s website.<\/li>
            3. Order fulfillment time is up to 3 business days. Order fulfillment takes place on business days, i.e., Monday – Saturday, with the exception of Sundays and public holidays specified in the Act of January 18, 1951, on public holidays (Journal of Laws 1951 No. 4, item 28, as amended). The deadline indicated on the Online Store’s website is an estimated delivery period. In accordance with the Civil Code, the Store is obliged to deliver the goods no later than 30 days from the date of confirming order acceptance.<\/li>
            4. Goods are delivered to the address indicated by the Client in the order. If delivery to an InPost parcel locker or another device for storing and collecting parcels is chosen, the Goods are delivered to the parcel storage device selected by the Client. <\/li>
            5. By registering an Account in the online store or placing an order and accepting these Online Store Terms and Conditions, the Client agrees to the issuance and receipt of electronic receipts or invoices for purchases made in the online store. Electronic receipts and electronic invoices will be sent to the email address provided by the Client during Account registration or specified when placing an order. If an order is documented by an invoice, it is sent electronically to the email address specified in the order. <\/li>
            6. The Seller informs that, in accordance with legal provisions \u2013 Article 545 of the Civil Code: If the sold item is sent to its destination via a carrier, the buyer is obliged to examine the shipment at the time and in the manner customary for such shipments; if they find that the item has suffered a loss or damage during transport, they are obliged to take all necessary steps to establish the carrier’s liability.<\/em> The above information does not exclude or limit any rights of the Client who is a Consumer or an Entrepreneur with consumer rights, granted under legal provisions. <\/li>
            7. The Seller reserves the right to exclude certain forms and places of collection for certain Goods, categories of Goods, or quantities of ordered Goods.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              \u00a7 7 Prices, costs, and payment methods<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              1. The prices of Goods in the Store are expressed in gross amounts in Polish Zloty and include VAT.<\/li>
              2. Delivery costs are not included in the price of the Goods. Delivery costs are provided separately from the price. Delivery costs are provided as gross amounts and include VAT. <\/li>
              3. Costs of additional services \u2013 if, when selecting a given Good\/Goods, an option for additional services appears, and the Client chooses them \u2013 are provided separately from the price, are given as gross amounts, and include VAT.<\/li>
              4. Payment of price and delivery costs:

                Payment of the price and costs can be made by payment card, BLIK, or fast bank transfer via the external payment system Przelewy24 operated by PayPro Sp\u00f3\u0142ka Akcyjna with its registered office in Pozna\u0144, KRS 0000347935 (in this case, order fulfillment will commence after the contract is concluded, i.e., after the Seller sends the Client confirmation of order acceptance and after receiving information from the Przelewy24 system about the successful completion of the payment);
                To make an electronic payment, the Client will be redirected to the website of the chosen entity. The conditions for making payments and the content of requested consents are regulated by that entity. Before making a payment, the Client should always familiarize themselves with the terms and conditions of the payment provider’s services and the content of the consents requested by them.
                Fees charged by providers for the Client’s use of selected payment methods are borne by the Seller, with the exception of fees or commissions charged by the bank or other financial institution maintaining the Client’s account. <\/p><\/li>

              5. The Seller reserves the right to exclude or limit payment by payment card or bank transfer via an external payment system for certain Goods. Information about any restrictions or inability to pay by certain methods is available in the cart after adding Goods. <\/li>
              6. The Client should make payment for the order in the amount resulting from the concluded Agreement, depending on the chosen prepayment method in the form of a payment card or fast bank transfer, BLIK via the payment provider’s external payment system \u2013 immediately, no later than within the time specified in the regulations of the entities providing payment services;<\/li>
              7. If the parties have agreed on a regular bank transfer as the payment method, and the Client fails to make payment within the specified 3 days, the Seller is entitled to cancel the order. Cancellation of the order means withdrawal from the contract by the Seller. The Seller is entitled to withdraw without the need to set an additional deadline for performance of the obligation (Article 492 of the Civil Code) within 30 days from the date of order acceptance. In the event of an ineffective expiry of the payment deadline, the Seller will send the Client a statement of withdrawal from the contract on a durable medium. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                \u00a7 8 Right to withdraw from the Sales Agreement<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                1. In accordance with Article 37, paragraph 1, point 5 of the Consumer Rights Act, the Client who is a consumer or an entrepreneur with consumer rights is not entitled to withdraw from a contract where the subject of the service is :
                  Goods delivered in sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;
                  <\/span>Therefore, after opening the sealed packaging of goods purchased in the online store, there is no right to withdraw from the contract. <\/li>
                2. If the sealed packaging has not been opened, and subject to point 10, the right to withdraw in accordance with legal provisions applies to:
                  a) a Client who is a Consumer;
                  b) a Client who is an Entrepreneur with consumer rights, who concluded a contract in connection with their business or professional activity, but which is not of a professional nature for them.<\/li>
                3. In the event of withdrawal from the contract, the contract is considered not concluded, and the Client specified in point 2 above and the Seller are obliged to return the received performances to each other.<\/li>
                4. To exercise the right referred to in paragraph 1, the Consumer\/Entrepreneur with consumer rights is obliged to send the Seller a signed declaration of withdrawal from the contract
                  a) in writing to NB Partners Sp.z o.o. Kamionek Wielki 40D, 82-340 Tolkmicko
                  b) by sending a signed scan via email to: kontakt@francineandmat.com
                  To facilitate potential withdrawal, a form constituting Appendix No. 1 to the regulations has been prepared. The form is made available in a format that allows it to be downloaded, saved, and printed. Using the form is not obligatory but may facilitate the exercise of the right of withdrawal. <\/li>
                5. To facilitate potential withdrawal, a form constituting Appendix No. 2 to the regulations has been prepared. The form is made available in a format that allows it to be downloaded, saved, and printed. Using the form is not obligatory but may facilitate the exercise of the right of withdrawal. <\/li>
                6. The Client who is a Consumer or an Entrepreneur with consumer rights is liable for any decrease in the value of the goods resulting from using them in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the goods.<\/li>
                7. Withdrawal from the contract may occur within:
                  a) 14 days from the date of delivery of the goods to the Client,\u2028
                  b) in the case of ordering multiple goods that are delivered separately or in batches \u2013 within 14 days from the date of delivery of the last good or batch of goods.\u2028Do maintain the above deadlines, it is sufficient to send a declaration of withdrawal before the expiry of this period.<\/li>
                8. Return of goods in case of withdrawal:\u2028
                  a) if the Client withdraws from the contract under the terms described above, they are obliged to return the goods covered by the contract from which they withdrew;\u2028
                  b) the return should take place immediately, but no later than 14 days from the date of withdrawal from the contract, to the Seller’s address;
                  c) to meet the return deadline referred to in point.
                  d) above it is sufficient to send back the goods before the expiry of the aforementioned period;\u2028d) the Client bears the costs directly related to the return of the goods, therefore goods cannot be returned cash on delivery or by any other form resulting in the Seller having to cover the return costs.<\/li>
                9. The Client bears the costs of returning the goods, which include, in particular, the cost of securing the goods and the transport cost specified in the price lists of the entity providing transport services (e.g., courier company, postal service provider) chosen by the Client. The value of these costs is estimated at an amount corresponding to market, standard costs of services specified in the price lists of entities providing transport services and the costs of materials necessary to secure the returned goods. <\/li>
                10. Regardless of the information regarding the lack of the right to withdraw indicated in point 1 of this paragraph, the right to withdraw from a distance contract in accordance with Article 37, paragraph 1, point 3 also does not apply to a sales contract where the subject of the service is non-prefabricated Goods, manufactured according to the Client’s specifications or serving to satisfy their individualized needs. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  \u00a7 9 Refund of price and shipping costs<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  1. The Seller will refund the paid price and shipping costs if the Consumer or Entrepreneur with consumer rights exercises their right to withdraw from a distance contract.<\/li>
                  2. The refund will be made using the same method as the payment, unless:
                    The Client made payment to the Seller’s account via postal order or made payment using another form of money transfer, through companies providing such services
                    cash in a stationary store;
                    in which case the refund of the paid funds will be made to the bank account indicated by the Client. The Client does not bear the costs of refunding the price and shipping costs, with the exception of fees or commissions charged by the bank or financial institution maintaining the Client’s account. <\/li>
                  3. If the Seller does not offer to collect the Goods themselves, the Seller shall refund the received payments no later than 14 days from the date of receiving the returned goods or from the date of providing proof of their dispatch, whichever occurs earlier.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    COMPLAINTS, LIABILITY<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    \u00a7 10 Liability for non-conformity of Goods with the contract and defects. Complaints regarding Goods <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    Liability towards Consumers and Entrepreneurs with consumer rights<\/strong><\/p>

                    1. The Seller is obliged to deliver goods that conform to the contract.<\/li>
                    2. The Seller is liable to the Consumer and the Entrepreneur with consumer rights for the non-conformity of the goods with the contract on the principles specified by the provisions on the non-conformity of goods with the contract in accordance with the Consumer Rights Act.<\/li>
                    3. The Seller is liable for any lack of conformity of the goods with the contract existing at the time of their delivery and revealed within 2 years from that time, unless the shelf life of the goods, specified by the entrepreneur, is longer. It is presumed that any lack of conformity of the goods with the contract that became apparent before the expiry of two years from the time of delivery of the goods existed at the time of their delivery, unless proven otherwise or if this presumption cannot be reconciled with the specificity of the goods or the nature of the lack of conformity of the goods with the contract. <\/li>
                    4. Goods conform to the contract if, in particular, their:
                      1) description, type, quantity, quality, completeness, and functionality, and for goods with digital elements \u2013 also compatibility, interoperability, and availability of updates, conform to the contract;
                      2) suitability for a specific purpose for which the consumer needs them, about which the consumer informed the entrepreneur at the latest at the time of concluding the contract and which the entrepreneur accepted.<\/li>
                    5. Furthermore, for goods to be considered compliant with the contract, they must:
                      1) be suitable for the purposes for which goods of that kind are normally used, taking into account applicable laws, technical standards, or good practices;
                      2) be of such quantity and have such features, including durability and safety, and for goods with digital elements \u2013 also functionality and compatibility, as are typical for goods of that kind and which the Client who is a consumer or a privileged entrepreneur can reasonably expect, taking into account the nature of the goods and the public assurance made by the entrepreneur, their legal predecessors, or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:
                      a) they were unaware of the given public assurance and, reasonably assessing, could not have been aware of it,
                      b) before concluding the contract, the public assurance was rectified with the preservation of the conditions and form in which the public assurance was made, or in a comparable manner,
                      c) the public assurance did not influence the consumer’s decision to conclude the contract;
                      3) be supplied with packaging, accessories, and instructions that the consumer can reasonably expect;
                      4) be of the same quality as the sample or model that the entrepreneur made available to the consumer before concluding the contract, and correspond to the description of such sample or model.<\/li>
                    6. The Seller is not liable for any lack of conformity of the goods with the contract within the scope referred to in paragraphs 4 or 5, if the Client who is a consumer or an Entrepreneur with consumer rights was explicitly informed, at the latest at the time of concluding the contract, that a specific feature of the goods deviates from the requirements of conformity with the contract specified in paragraphs 4 or 5, and explicitly and separately accepted the lack of that specific feature of the goods. <\/li>
                    7. If the goods are non-conforming with the contract, the Client who is a consumer or an Entrepreneur with consumer rights may demand their repair or replacement.<\/li>
                    8. The Seller may perform a replacement when the consumer demands repair, or the Seller may perform a repair when the consumer demands replacement, if bringing the goods into conformity with the contract in the manner chosen by the Client is impossible or would entail excessive costs for the entrepreneur. If repair and replacement are impossible or would entail excessive costs for the Seller, they may refuse to bring the goods into conformity with the contract. <\/li>
                    9. The Seller shall carry out the repair or replacement within a reasonable time from the moment they were informed by the consumer of the lack of conformity with the contract, and without undue inconvenience to the consumer, taking into account the specific nature of the goods and the purpose for which the consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, shall be borne by the Seller. <\/li>
                    10. The Client who is a Consumer, or a privileged entrepreneur (with consumer rights), shall make the goods subject to repair or replacement available to the Seller. The Seller shall collect the goods from the consumer at their own expense. <\/li>
                    11. If the goods were installed before the lack of conformity of the goods with the contract became apparent, the Seller shall dismantle the goods and reinstall them after repair or replacement, or arrange for these activities to be performed at their own expense.<\/li>
                    12. The Client who is a Consumer, or a privileged entrepreneur (with consumer rights), is not obliged to pay for the ordinary use of goods that were subsequently replaced.<\/li>
                    13. If the goods are non-conforming with the contract, the Client who is a Consumer or an Entrepreneur with consumer rights may submit a statement of price reduction or withdrawal from the contract when:
                      1) the entrepreneur refused to bring the goods into conformity with the contract in accordance with Article 43d, paragraph 2;
                      2) the entrepreneur failed to bring the goods into conformity with the contract in accordance with Article 43d, paragraphs 4-6;
                      3) the lack of conformity of the goods with the contract persists, despite the entrepreneur’s attempts to bring the goods into conformity with the contract;
                      4) the lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the remedies specified in Article 43d of the Consumer Rights Act;
                      5) it is clear from the entrepreneur’s statement or circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
                      The reduced price must remain in such proportion to the price resulting from the contract as the value of the non-conforming goods bears to the value of the conforming goods. <\/li>
                    14. The entrepreneur shall refund the amounts due as a result of exercising the right to price reduction immediately, no later than 14 days from the date of receiving the statement of price reduction.<\/li>
                    15. The Client who is a Consumer, or a privileged entrepreneur (with consumer rights), cannot withdraw from the contract if the lack of conformity of the goods with the contract is insignificant. In accordance with the regulations, it is presumed that the lack of conformity of the goods with the contract is significant. <\/li>
                    16. If the lack of conformity with the contract concerns only some of the goods delivered under the contract, the Client who is a Consumer or an Entrepreneur with consumer rights may withdraw from the contract only in relation to those goods, and also in relation to other goods purchased by the consumer together with the non-conforming goods, if it cannot be reasonably expected that the consumer would agree to keep only the conforming goods.<\/li>
                    17. The above information does not supersede legal provisions nor does it limit or exclude rights or entitlements defined by legal provisions. Regulations regarding the rights and obligations of the Seller and the Client are contained in legal provisions. <\/li>
                    18. The complaint procedure is described below in \u00a7 12 of the Terms and Conditions.<\/li><\/ol>

                      Liability towards Clients who are not Consumers and privileged Entrepreneurs<\/strong>
                      The Seller is obliged to deliver goods free from defects.
                      In the case of Clients other than Consumers or Entrepreneurs with consumer rights, the Seller is liable for physical and legal defects on the principles specified by the provisions of the Civil Code, including the provisions on warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                      \u00a7 11. Complaints regarding Goods <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      Complaint procedure<\/p>

                      1. Complaints can be submitted in writing to NB Partners Sp.z o.o. Kamionek Wielki 40D, 82-340 Tolkmicko or via email to kontakt@francineandmat.com<\/a> <\/li>
                      2. In the complaint, the Client should at least:
                        a) provide their first and last name or company name
                        b) provide an email address for correspondence
                        c) provide the order number
                        d) describe the problem
                        e) provide a copy of the order confirmation (if the client has one).<\/li>
                      3. The Consumer or Entrepreneur with consumer rights submitting a complaint is obliged to make the Goods available to the Seller for collection. The Consumer or Entrepreneur with consumer rights may send the Goods back to the Seller at the Seller’s expense if the parties agree to such a possibility or if the Seller provides such a possibility within the Online Store. <\/li>
                      4. If the complaint is submitted by a Client who is not a Consumer or an Entrepreneur with consumer rights, they are obliged to send the Goods to the Seller to enable the complaint process.<\/li>
                      5. The Seller will respond to the complaint within 14 days from the date of its receipt.<\/li>
                      6. If the complaint does not contain the required information, the Seller will ask the complainant via email to supplement the complaint.<\/li>
                      7. To exercise the right to submit a complaint, the Client may use the form available on the store’s website. The form is made available in a format that allows it to be downloaded, saved, and printed. Using the form is not obligatory but may facilitate the submission and processing of the complaint. <\/li>
                      8. The Seller informs that conducting the complaint procedure does not limit the Client’s use of judicial or out-of-court dispute resolution methods. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        \u00a7 12 Electronically provided services, client account<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        1. The Seller provides the following services to Customers electronically:<\/li>
                        2. maintaining a Client Account;<\/li>
                        3. newsletter;

                          A) Konto Klienta<\/strong>
                          1. The User has the option to register in the Store, which means creating a Client Account. Creating an Account in the Store is free of charge.
                          2. To create an Account, you must fill out the registration form, providing your email address, phone number, password, first and last name, and accept the Store’s terms and conditions and declare acquaintance with the privacy policy. Depending on the options offered by the account service and the Client’s choice, it may be necessary to provide other data, e.g., NIP number, company name of the entrepreneur.
                          3. To create an account, the User consents to the processing of personal data to the extent necessary for the creation and maintenance of the Account. Information regarding personal data is contained in the Privacy Policy.
                          4. The email address provided during registration serves as the login for the account.\u20285. The User is obliged to keep their password and login confidential and not to disclose them to other persons.
                          6. After submitting the registration form, the User receives an email confirmation of registration to the address provided, which signifies the creation of a Client Account. The creation and maintenance of the account constitute the conclusion of an agreement for an electronically provided service. The agreement (account creation and maintenance) is concluded for an indefinite period.
                          7. After creating an Account, each subsequent login is performed using the login and password.\u2028
                          8. After logging in, the User has the option to change previously entered data.\u2028
                          9. Both the Seller and the User are entitled to terminate the service agreement with notice without stating a reason. The declaration of termination will take effect after 14 days from the date of the declaration. The Seller submits a declaration of termination of the agreement with notice by sending the declaration via email to the User’s email address specified in the Client Account.
                          10. The User may close the account (terminate the agreement) by sending an email to the Store’s email address with a statement of resignation from the account. In the content of the email, the User is obliged to indicate the email address currently registered in the Store.
                          11. Termination of the agreement does not affect sales agreements concluded before the termination of the agreement.
                          12. Termination of the agreement means that the Client Account will not be active and will not be available to the User.
                          13. Without prejudice to the Seller’s rights resulting from the Terms and Conditions or legal provisions, in the event of a User’s violation of these Terms and Conditions, the Seller is entitled to block access to the Client Account and the ability to use other free services for the period necessary to resolve the issue constituting the basis for blocking access to the Client Account or other free services. The Seller will inform the User about blocking access to the Account by sending information to the User’s email address specified in the Client Account.
                          14. In the event of a User’s violation of the obligations resulting from the Terms and Conditions, the Seller is entitled to terminate the agreement for the provision of electronic services without observing the notice period. The Seller will inform the User about the termination of the agreement without notice by sending information to the User’s email address specified in the Client Account. Submitting a declaration of termination does not require prior blocking of the account. The above does not exclude or limit other rights of the Seller under the Terms and Conditions or legal provisions. <\/p>

                          B) Newsletter Service
                          <\/strong>1. The Newsletter Service consists of the Seller sending messages in electronic form to an email address, containing information about new products and services in the Seller’s offer. The Newsletter constitutes commercial information within the meaning of the Act on the Provision of Services by Electronic Means.
                          2. The Newsletter is sent only to persons who have expressed their wish to receive it electronically.
                          3. The Newsletter Service may be used by a User who:
                          a) during Customer Account registration, checks the appropriate box in the registration form to subscribe to the Newsletter Service;
                          b) provides an email address in the newsletter subscription form available on the Store’s website. After submitting the completed registration form, the User receives an activation link electronically to the email address provided in the registration form, in order to confirm subscription to the Newsletter. Upon activation of the link by the User, an agreement for the provision of the Newsletter Service is concluded.
                          4. Newsletter subscription is for an indefinite period and is free of charge. Subscription constitutes the conclusion of an agreement for the provision of the newsletter service by electronic means.
                          5. By subscribing to the newsletter, the User consents to receiving commercial information electronically.
                          6. Each newsletter subscriber may unsubscribe (terminate the newsletter service agreement) by clicking the “Unsubscribe” link.
                          7. The Seller is entitled to terminate the newsletter service agreement by ceasing to send the newsletter to the User at any time. The Seller informs Customers of the termination of the agreement by sending information about the termination of the service to the Customers’ email address indicated in the Customer Account or the available User address. <\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                          \u00a7 13. Personal Data. Cookies <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          Information regarding the processing of personal data, rights to personal data, and information related to the use of cookies is contained in the Privacy Policy<\/a>, available on the online store’s website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                          \u00a7 14. Choice of Law <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          1. Use of the Online Store and services provided electronically, placing orders through the Online Store, concluding sales agreements, their performance, termination, withdrawal, handling complaints, matters related to liability for non-performance or improper performance of the agreement, exercise of the right to withdraw from the agreement between the Customer entitled to withdraw and the Seller shall be governed by Polish law. This means that Polish law is applicable in relations between the Customer and the Seller, subject to point 2 below. <\/li>
                          2. The choice of Polish law does not deprive or limit the rights of Customers, in particular Customers who are Consumers, arising from mandatory provisions of the law of the country of their permanent residence or permanent place of business.
                            If the provisions applicable in the country of the Consumer or entrepreneur with consumer rights are more favorable to them, and these provisions cannot be excluded by agreement, they shall apply to the agreement concluded through this online store.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            \u00a7 15. Final Provisions <\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            All provisions of the Terms and Conditions shall be interpreted separately and independently from one another. If any provision is deemed invalid, in violation of the law, or unenforceable, the remaining provisions shall remain in force to the fullest extent permitted by law.
                            The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Customer arising from mandatory provisions of law. In the event of inconsistency between the provisions of these Terms and Conditions and the above provisions, those provisions shall take precedence, and the remaining provisions shall apply to the fullest extent.
                            The Terms and Conditions enter into force on November 24, 2025. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                            \u00a7 1 Definitions The terms used in these Terms and Conditions mean: Client \u2013 a natural person, legal entity, or organizational unit that is not a legal entity but is granted legal capacity by specific regulations, who places an Order within the Store. Consumer \u2013 a client who is a natural person performing a legal […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-12116","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/pages\/12116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/comments?post=12116"}],"version-history":[{"count":1,"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/pages\/12116\/revisions"}],"predecessor-version":[{"id":12117,"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/pages\/12116\/revisions\/12117"}],"wp:attachment":[{"href":"https:\/\/francineandmat.com\/en\/wp-json\/wp\/v2\/media?parent=12116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}