{"id":12126,"date":"2025-06-13T16:52:11","date_gmt":"2025-06-13T14:52:11","guid":{"rendered":"https:\/\/francineandmat.com\/privacy-and-cookie-policy\/"},"modified":"2026-03-27T00:31:48","modified_gmt":"2026-03-26T23:31:48","slug":"privacy-and-cookie-policy","status":"publish","type":"page","link":"https:\/\/francineandmat.com\/en\/privacy-and-cookie-policy\/","title":{"rendered":"Privacy and Cookie Policy"},"content":{"rendered":"\t\t
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I. General Provisions<\/h5>

This Privacy Policy sets out the principles for processing personal data obtained when you, as a Customer, visit the francineandmat.com<\/a> online store (hereinafter referred to as the “Online Store<\/b>“), when making purchases, and fulfilling contracts. The Policy also provides information on the origin and use of information about you as a Customer collected through cookies, and provides information on the exercise of rights and options available under applicable data protection laws.<\/p>

Definitions<\/strong><\/p>

GDPR<\/b> \u2013 Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data
and on the free movement of such data, and repealing Directive 95\/46\/EC. <\/p>

Online Store<\/b> \u2013 the francineandmat.com<\/a> website operated by the Administrator at Kamionek Wielki 40D, 82-340 Tolkmicko.<\/p>

Customer<\/b> – a natural person, legal person, or organizational unit without legal personality to which specific provisions grant legal capacity, who places an Order within the Store. For the purposes of these terms and conditions, Customer also means an entity using services provided electronically, browsing the Online Store’s assortment without placing an order. <\/p>

Administrator<\/b> – The personal data controller is NB Partners Sp. z o.o. Kamionek Wielki 40D, 82-340 Tolkmicko KRS 0001166835, NIP 5783177590, REGON 541416954<\/p>

II. Processing of Personal Data<\/span><\/h5>

In connection with the operation of the Online Store, the Administrator processes personal data related to account creation, the process of placing an order, its acceptance and fulfillment of the sales contract, withdrawal from the contract, complaints, as well as personal data related to services provided electronically.<\/p>

Below we present the scope, purposes, and legal basis for processing personal data<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  1. Customers using the website who do not have a Customer Account.
    Personal data of Customers using the Online Store is processed<\/span>,<\/b> including IP addresses or other identifiers collected through cookies or similar technologies.<\/span>
    <\/b>
    Data is processed for the following purposes:<\/span><\/span>

    a) for analytical and statistical purposes \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of conducting analyses of Customer activity in the Online Store and the manner of account use, as well as their preferences in order to improve or modify applied functionalities;
    b) for the purpose of establishing and pursuing claims or defending against them \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of protecting its rights;<\/p><\/li>

  2. Account Registration in the Online Store
    <\/b>Basic personal data that is collected and processed includes: name and surname, telephone number, email address. In the case of entrepreneurs, data in the form of the entrepreneur’s company name is also collected and processed. Providing basic data is necessary to create a Customer account and enable the provision of the Account service in the Online Store.

    In addition, if such data is provided by the Customer, the following data is processed: residential address, delivery address (if different from the residential address), in the case of entrepreneurs also the address of the place of business\/registered office, NIP number.<\/p>

    When using the account, we collect as Data Administrator additional data such as purchase history, data used to issue proof of purchase, preferred and used payment methods (if payment method selection is enabled).<\/p>

    Personal data is processed for the following purposes:<\/span><\/p>

    a) to create an individual account and manage that account, to provide services related to maintaining and operating an account in the Service \u2013 the legal basis for processing is the necessity of processing for the performance of a contract (Article 6(1)(b) GDPR);<\/p>

    b) for analytical and statistical purposes \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of conducting analyses of Customer activity in the Online Store and the manner of account use, as well as their preferences in order to improve or modify applied functionalities;<\/p>

    c) for the purpose of establishing and pursuing claims or defending against them \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of protecting its rights.<\/p><\/li>

  3. Placing an Order in the Online Store, for the purpose of concluding a sales contract, for the purpose of performing the sales contract.<\/b>
    Personal data that is processed includes: name and surname, residential address, delivery
    address (if different from the residential address), telephone number, email address. In the case of entrepreneurs, the following data is collected and processed: entrepreneur’s company name, address of the place of business\/registered office, delivery address (if different from the registered office address), NIP number, telephone number, email address, and name and surname.

    Providing data is voluntary; however, it is necessary to place an order and conclude a sales contract and its performance. Failure to provide data makes it impossible to place an order or conclude a sales contract. <\/p>

    Personal data is processed for the following purposes:<\/span><\/p>

    a) placing an order, concluding a sales contract, performing the contract – legal basis – necessity for the conclusion and performance of the contract (Article 6(1)(b) GDPR);<\/p>

    b) for the purpose of fulfilling obligations specified by law, in particular tax law \u2013 legal basis Article 6(1)(c) GDPR); <\/p>

    c) for the purpose of establishing and pursuing claims or defending against them \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of protecting its rights;<\/p>

    d) for analytical and statistical purposes \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of conducting analyses of Customer activity in the Online Store, orders placed, and preferences for the development of the Online Store’s business.<\/p><\/li>

  4. Handling complaints regarding Products and services provided electronically<\/b>.
    The following personal data is processed: name and surname, residential address, delivery address, telephone number, email address. Additionally, it may be necessary to provide a bank account number for refunds. In the case of entrepreneurs, the entrepreneur’s company name, address of the place of business: registered office, and NIP number are also collected and processed. Data is processed for the following purposes:<\/span>


    <\/span>a) for the purpose of performing the contract and handling complaints – legal basis – necessity for the performance of the contract and handling the complaint process (Article 6(1)(b) GDPR);<\/p>

    b) for analytical and statistical purposes \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of conducting analyses, planning and business development, including processes of building the Administrator’s reputation, analyses of Customer activity in the Online Store, orders placed, and preferences for the development of the Online Store’s business;<\/p><\/li>

  5. Newsletter Subscription
    <\/b>Data in the form of an email address is processed. Providing data is voluntary; failure to provide data makes it impossible to subscribe to the newsletter service and for the Store to provide the service electronically.

    Data is processed for the following purposes:<\/span><\/p>

    a) for the purpose of concluding and performing a newsletter subscription agreement, the subject of which is a service provided electronically;
    Legal basis – consent of the data subject to the performance of the Newsletter service agreement (Article 6(1)(a) GDPR); Consent may be withdrawn at any time.

    <\/span>b) for analytical, statistical, and marketing purposes \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of conducting analyses for the purposes of planning and business development, including processes of building the Administrator’s reputation;<\/p>

    c) for the purpose of establishing and pursuing claims or defending against them \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of protecting its rights; for the purpose of concluding and performing a newsletter subscription agreement, the subject of which is a service provided electronically<\/p><\/li>

  6. Reviews
    <\/b>Data in the form of an email address is processed.

    Providing data is voluntary; failure to provide data makes it impossible for the Store to provide the review service electronically.<\/p>

    Data is processed for the following purposes:<\/span><\/p>

    a) for the purpose of concluding and performing an agreement to provide an electronic service in the form of the ability to review Products – legal basis (Article 6(1)(b) GDPR);<\/p>

    b) for the purpose of establishing and pursuing claims or defending against them \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of protecting its rights;<\/p>

    c) for the purpose of fulfilling obligations specified by law (Article 6(1)(c) GDPR);<\/p>

    d) for analytical purposes \u2013 the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of conducting analyses for the purposes of planning and business development, including processes of building the Administrator’s reputation, analyses of Customer activity in the Online Store, orders placed, and preferences for the development of the Online Store’s business.<\/p><\/li>

  7. Customer satisfaction surveys through completion of customer satisfaction questionnaires<\/b>
    <\/span>Data in the form of an email address provided during Customer Account registration is processed. Consent to participate in a customer satisfaction survey is voluntary. Consent given may be withdrawn at any time. <\/span>

    Data is processed for the purpose of:<\/span><\/p>

    a) Customer consent to complete and submit a Customer satisfaction survey – legal basis (Article 6(1)(a) GDPR).
    b) for analytical and statistical purposes – the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR), consisting of examining Customer satisfaction, in order to enable the Administrator to ensure and maintain high quality service and the level of Customer satisfaction with Products and services. Conducting analyses for internal purposes, planning and business development, including processes of building the Administrator’s reputation. <\/p><\/li>

  8. Marketing
    <\/b>If the Customer consents to receiving marketing information via email, SMS, or other electronic means of communication, the Customer’s personal data will be processed for the purpose of sending such information.

    Data is processed for the purpose of pursuing the legitimate interest of the Administrator, consisting of advertising its activities and advertising the Products offered.<\/p>

    The legal basis for data processing is the legitimate interest of the Administrator (Article 6(1)(f) GDPR) in connection with the consent given by the Customer to send commercial information electronically. <\/span><\/p>

    The Customer may object to the processing of data for direct marketing purposes at any time. <\/span><\/p><\/li>

  9. Processing for the purpose of defending against claims or pursuing claims
    <\/b><\/b>The Administrator processes personal data for the purpose of defending against potential claims that the Customer may direct against the Administrator or for the purpose of pursuing claims against the Customer, e.g., in connection with unpaid amounts for the sale of goods. We may process personal data to prevent unlawful conduct on the Online Store website or to conduct investigations in such cases.

    The legal basis for processing personal data is Article 6(1)(f) GDPR, i.e., processing is necessary for the purposes of the legitimate interests pursued by the Administrator, which are indicated above. The legal basis for processing may also be Article 6(1)(c) GDPR, i.e., a legal obligation incumbent on the Administrator. <\/p><\/li>

  10. Cookies
    <\/span><\/b>The Administrator uses solutions and tools used for analytical and marketing purposes. Below is basic information about these tools.

    The Store website uses cookies to ensure its proper functioning, improve functionality, analyze traffic, and conduct marketing activities. A cookie is a file containing information that is placed in the memory of a device by the website you visit as a Customer.
    Cookies enable websites to function. In addition, cookies provide data that allows us to better understand and recognize Customer needs, customize displayed content, and improve service quality. Cookies may originate both from our online store (first-party cookies) and from trusted partners (third-party cookies), including Google (Analytics, Tag Manager), Meta (Facebook Pixel). Importantly, you can change your cookie settings in your web browser at any time. Restricting the use of cookies may affect some store functions, particularly the order placement process and account login. <\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    1. Necessary (technical)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Enable basic store functionality, login, remembering cart contents, processing orders, and form protection (captcha \/ honeypot). Without them, the site does not function properly. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*, wordpress_logged_in_*, wp-settings-*, wfwaf-authcookie-* (AIOWP Security)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    First-party cookies (WordPress \/ WooCommerce)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Session or up to 48 hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    2. Functional (user preferences)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Remember settings selected by the user, such as language, currency, region, or display preferences. They facilitate personalization of the experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    pll_language (if WPML or Polylang), store_notice[notice id] (store notice)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    First-party cookies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Session \/ up to 1 year<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    3. Analytical (statistical)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Collect anonymous data about how the site is used (e.g., number of visits, traffic sources, time spent on the site). They help improve the functionality and offerings of the store. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    _ga, _gid, _gat, _gcl_au (Google Analytics), _ga_* (GA4), _dc_gtm_* (Google Tag Manager), _fbp (Facebook Pixel \u2013 statistical data), _pin_unauth (Pinterest)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Third-party cookies \u2013 Google, Meta (Facebook), Pinterest<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    From session to 2 years (e.g., _ga = 2 years)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    4. Marketing (advertising \/ remarketing)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Enable customization of ads to user interests (remarketing) based on activity in the store. Data from these cookies may be used by advertising platforms. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    _fbp, fr (Facebook), _gcl_aw, _gcl_dc (Google Ads), _pin_unauth, _pinterest_ct_ua (Pinterest Ads)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Third-party cookies \u2013 Google, Facebook, Pinterest<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    from 3 months to 2 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    5. Performance cookies (Tag Manager)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Used by Google Tag Manager for the proper functioning of analytical and marketing tags (e.g., GA4, Pixel, Pinterest). They do not store personal data but serve to activate other tags. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    _dc_gtm_*<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Third-party cookies (Google)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Session \/ short-term<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    6. Security cookies (protective)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Used to protect login forms, prevent spam and abuse (e.g., Captcha, honeypot, login restrictions).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    wfwaf-authcookie-* (AIOWP Security), _GRECAPTCHA (if Google reCAPTCHA is used), aiowps_*<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    First-party cookies or Google (if reCAPTCHA)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Session or up to 1 year<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    7. Session cookies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Temporary files created for the duration of the visit \u2013 store e.g., cart status, login, preferences. Deleted after closing the browser. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    PHPSESSID, woocommerce_cart_hash<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    First-party cookies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Until end of session<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    8. Persistent cookies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Remain in the browser after the session ends. They allow e.g., automatic login, remembering the cart or preferences on subsequent visits. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    wp-settings-*, _ga, _fbp<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    First-party and third-party cookies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    from 1 month to 2 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Explanations:<\/b><\/p>